Help & support for Kaiser Permanente brokers and employers.
California Service Center 1-800-789-4661
Find the right representative for your inquiry
Locate your local sales representative
Out-of-state brokers contact Michael Iniguez at 916-208–3462 or Michael.S.Iniguez@kp.org.
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: ca.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. PT
California Service Center 1-800-789-4661
For membership and billing questions or information, where to submit enrollment and termination forms, and other non-medical concerns
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: ca.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. PT
For groups of 100 employees or less
For online self-service transactions call 1-866-752-4737
(Monday through Friday, 8 a.m. to 5 p.m.) or email csu.ca@kp.org
For assistance with new sales , connect with your local representative
For groups of 100 employees or less
For online self-service transactions call 1-866-752-4737 (Monday through Friday, 8 a.m. to 5 p.m.) or email csu.ca@kp.org
Get a quote and learn about applying for coverage
For groups of 101 employees or more
1-866-752-4737 (toll free), option 3
(Monday through Friday, 8 a.m. to 5 p.m. PT)
For groups of 101 employees or more
Our Client Services Unit is here to assist you with questions and requests related to your Kaiser Permanente account.
To speak to a representative, call us toll free at: 1-800-731-4661
Hours: Monday through Friday anytime between 8:30 a.m. to 5 p.m. (PST)
You may also contact the Client Services Unit via email
at: csu.ca@kp.org Or Fax: 1-800-369-8010
For business questions related to KPIF operations, administrative questions regarding applicant and member status, broker compensation, and sales, contact the KPIF Broker National Line at 1-844-394-3978 or by email at KPIF@kp.org
For technical questions related to web support, portal access, passwords, and navigation, contact 1-866-575-3562 (Mon-Fri 8am-5pm PT) or by email at csc-sd-cas-web-support@kp.org.
For groups of 100 employees or less
Small Business Services: Call 303-344-7241
Monday through Friday, 8 a.m. to 5 p.m.
Option 1: Contact the Consolidated Service Center (CSC) for invoicing, premium billing, or enrollment status, including change requests.
Email: csc-den-roc-group@kp.org
Option 2: Contact the Client Services Unit (CSU) for escalating service issues, including benefits, claims, eligibility, literature requests, and assistance with self- service tools.
Email: co.kp.csu@kp.org
Option 5: Contact the Small Business sales and account management department for new sales, renewals, mid-year plan changes, or contract amendments.
Email for renewals: co-sbu-exisiting@kp.org
Email for new sales: co-sbu-sales-new@kp.org
Option 6: Contact Broker Shared Service Center for licensing, appointment changes, and commission questions.
Email: co-brokercomp@kp.org
For groups of 101 employees or more
Employer: Contact your broker
Broker: Contact your Kaiser Permanente representative
Broker service line 844-394-3978 (Monday through Friday, 9 a.m. to 6 p.m. MT)
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-co@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form.
If our representatives request your client’s written permission to share information, please use this form:
Broker Compensation Shared Services (BCSS): For help with licensing, appointments, commission, demographic changes and book of business updates.
If you would like more information or have questions, please contact us at 1-404-364-7018 or broker.services-ga@kp.org.
Employer & Broker Services: 1-855-327-0507 (M-F 9 a.m. to 5 p.m.) or ga.kp.ebs@kp.org
Our account managers are here to assist you with questions and requests related to your Kaiser Permanente account and coverage.
Our account managers
Our representatives
Order enrollment materials
Call our Broker Service line at 1-844-394-3978 to quickly resolve issues with Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration.
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-ga@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form.
If our representatives request your client’s written permission to share information, please use this form:
Broker Compensation Shared Service (BCSS)
For help with licensing, appointment, commission, demographic changes and book of business updates, contact the Broker Compensation Shared Service (BCSS) at 1-844-268-2943.
Hours: Monday through Friday, 4 a.m. to 4 p.m. (HST) or by email at HI-BKRLAC@kp.org
Employer & Broker Services (EBS)
The Employer & Broker Services (EBS) team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email:- hi.kp.ebs@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. HST
New Group Sales
If you have any questions about benefits or how to apply, please email our New Sales team at hi-sales@kp.org or call 808-432-5919 for Oahu / 1-866-381-3044 for Neighbor Islands (toll free).
To contact American Specialty Health (ASH), call customer service at (800) 678-9133
For groups of 1 to 50 employees
Small Group Account Management Team
For questions on eligibility, enrollment or benefits, call 808-432-5256 for Oahu or 1-888-352-4737 for Neighbor Islands.
Hours: Monday through Friday, 8 a.m. to 5 p.m. (HST)
Fax at 808-432-5304
For groups of 1 to 50 employees
Small Group Account Management Team
Oahu 808-432-5256
Neighbor Island 1-888-352-4737
Hours: Monday through Friday, 8 a.m. - 5 p.m. (HST)
Get a quote and learn about applying for coverage
For groups of 51 or more
Contact your broker or Kaiser Permanente Account Team.
For groups of 51 or more
Contact your broker or Kaiser Permanente Account Team.
Call our Broker Service line at 844-394-3978, to quickly resolve issues with Kaiser Permanente for Individuals and Families (KPIF) applications, billing, and administration.
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-hi@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form.
If our representatives request your client’s written permission to share information, please use this form:
HIPAA disclosure form
Broker Compensation Shared Services (BCSS)
For questions on your Book of Business, licensing, appointments, and commission processing.
Phone: 1-844-268-2943, Monday through Friday, 9 a.m. to 9 p.m or Brokersupport-MAS@kp.org
Member Services
Phone: 1-800-777-7902 (toll free), Monday through Friday, 7:30 a.m. to 9 p.m.
For information on enrollment, eligibility, terminations (KPIF and Commercial Group)
An authorization form is required when you request information for a member.
Medicare Member Services
Phone: 1-888-777-5536 (TTY 711), 8 a.m. to 8 p.m., 7 days a week
If a member needs assistance with or has questions about their health plan or specific benefits, they can speak with one of our Member Services representatives.
For groups of 1 to 50 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. / Fax 301-816-7184
Employer & Broker Services: 1-855-327-0507, Monday through Friday, 9 a.m. to 5 p.m. or MAS-EBS@kp.org
New Sales: 1-866-523 – 0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. or Small business new sales quotes
For groups of 1 to 50 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m
The Employer & Broker Services (EBS)
EBS team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: MAS-EBS@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. ET
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m
For groups of 51 to 500 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. / Fax 301-816-7184
Employer & Broker Services: 1-855-327-0507, Monday through Friday, 9 a.m. to 5 p.m. or MAS-EBS@kp.org
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m or KPBrokerSales@kp.org
For groups of 51 to 500 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m.
The Employer & Broker Services (EBS)
EBS team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: MAS-EBS@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. ET
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m or KPBrokerSales@kp.org
Client Services: 1-844-394-3978 (toll free), Monday through Friday, 7:30 a.m. to 9 p.m or kpif-member-mas@kp.org
Get prompt answers to multiple questions by using our client inquiry forms. For your convenience, you can email questions about client applications or membership to kpif-member-mas@kp.org
Application Status and Billing form
If our representatives request your client’s written information, please complete and forward this
HIPAA disclosure form
New Sales: New Sales: 1-800-697-0796 (toll free), 8 a.m. to 8 p.m., 7 days a week or Individual and Family quotes for consumers
For general commissions and licensing questions, contact the Broker Shared Service Center at 1-844-268-2943 or BrokerSupport-NW@kp.org.
For Medicare sales, call 1-866-523-6056 or medicare.sales@kp.org
Employer & Broker Services: 1-855-327-0507 (M-F 9 a.m.- 5 p.m.) or nw.kp.ebs@kp.org
Employer & Broker Services: 1-855-327-0507 (M-F 9 a.m.-5:00 p.m.) or nw.kp.ebs@kp.org
For Medicare sales, call Marvin Newton, 1-866-523-6056 or medicare.sales@kp.org
Questions regarding Workers’ Compensation
For groups of 1 to 50 employees
If you have questions or need more information, please contact your sales executive or account manager.
Don’t know your contact? Call 1-503-813-2630.
Or you can email us:
For groups of 1 to 50 employees
If you have questions or need more information, please contact your sales executive or account manager.
Don’t know your contact? Call 1-503-813-2630.
Or you can email us:
For groups of 51 – 3,999 employees
For large group sales please contact Kevin Meier, NW Regional Sales Manager at 1-503-813-4603 or nw-large-business@kp.org
For groups of 51 – 3,999 employees
For large group sales please contact Kevin Meier, NW Regional Sales Manager at 1-503-813-4603 or nw-large-business@kp.org
For applications, billing, and administration, contact the KPIF Broker Service Line at 1-844-394-3978 or kpif@kp.org.
If you have multiple questions about KPIF applications, billing, and administration, please fill out an Application Status and Billing Inquiry Form and send it to kpif-member-nw@kp.org.
For compensation questions, please fill out a Compensation Inquiry Form and send to brokersupport-nw@kp.org.
Learn more about our Individual Medicare Broker program here and contact us with any questions.
Debra Kranyak
Phone: 971-421-0212
Email: NW-MedicareBrokerSupport@kp.org
If you're a Washington broker with Kaiser Permanente accounts outside the Vancouver/Longview area, sign on or get information about our plans.
If you're a Washington employer with employees outside the Vancouver/Longview area, sign on or get information about our plans.
