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Med-QUEST resumes QUEST (Medicaid) member disenrollments/terminations statewide as follows:

  • Oahu (and rest of the state) terminations resumed January 2024
  • Maui terminations paused through the end of May 2024

Important Renewal Information for QUEST Members

After a 3-month pause, the State of Hawaii Department of Human Services Med-QUEST Division (MQD) restarted the eligibility renewal process in December 2023. Kaiser Permanente QUEST Integration Health Plan members are to be on the lookout for a pink letter inside a pink envelope mailed from the Department of Human Services. Members who would like details on when they might receive their letter can click here

The pink letter may require a response to maintain health coverage. Members should be sure to read the letter and follow all instructions, if applicable.

Members can rest assured that their QUEST (Medicaid) coverage will remain active until their case is up for renewal.

Throughout the pandemic, all QUEST (Medicaid) members received continuous uninterrupted coverage amid the public health emergency. Starting in April 2023 and continuing into 2024, all residents who receive health care benefits through the Department of Human Services Med-QUEST Division (MQD) will be scheduled for a review of their eligibility.

In preparation for this renewal period, Med-QUEST asks members to do the following:

  • Be sure to update their contact information by logging into their account on Medical.mybenefits.hawaii.gov or by calling Kaiser Permanente QUEST Integration Member Services at 808-432-5330 or 1-800-651-2237. For the hearing and speech impaired call TTY (711), Monday through Friday, 7:45 a.m. to 4:30 p.m., except state holidays.
  • If a member no longer needs QUEST (Medicaid) coverage, they can call Med-QUEST at 1-800-316-8005, (TTY/TDD 711) to let them know.

Stay covered

If a KP QUEST member doesn’t qualify for Medicaid, they have options. They might be able to buy a health plan through a health benefit exchange or continue their coverage with Kaiser Permanente. They can explore health plan options here.

To understand more about how Medicaid renewal works, go to kp.org/staycovered.