Choose from the selections below or on the left to contact a representative and get assistance with questions and requests related to your clients' Kaiser Permanente account.
Individual and family plans
Phone: 301-816-6767
Fax: 1-855-414-2819
Small business
Phone: 1-866-523-0924
Fax: 703-287-6676
Large business
Phone: 1-866-523-0924 (toll free)
Fax: 703-287-6676
Email: KPBrokerSales@kp.org
Medicare
Phone: 301-525-6897
Fax: 301-816-7431
Email: Piper.J.Gary@kp.org
Small business
(1 to 50 employees)
Phone: 1-866-812-5371 (toll free)
Fax: 301-816-7184
Large business/Labor & trust
(51 to 500 employees)
Phone: 301-816-7136
Fax: 301-816-6182
Medicare
Phone: 301-525-6897
Fax: 301-816-7431
Email: Piper.J.Gary@kp.org
Broker services (KPIF and Commercial Group):
Phone: 1-844-268-2943
Email: Brokersupport-MAS@kp.org
Hours: 9:00 am - 9:00 pm EST
Client services:
Hours: 7:30 am - 9:00 pm EST
Individual and family plans:
Phone: 1-844-394-3978
Email: kpif-member-mas@kp.org
Small business:
Phone: 1-866-812-5371
Email: Small_Group_CSU@kp.org
Large business:
Phone: 1-877-514-5114
Email: KPMAS-Clientservicesunit@kp.org
Broker services (Medicare):
Phone: 1-833-931-0997
Email: MAS-MedicareBrokerSupport@kp.org
Fax: 301-816-7431
Hours: 9:00 am - 5:00 pm EST
Information on Enrollment, Eligibility, Terminations (KPIF and Commercial Group)
Phone: 1-800-777-7902
*An authorization form is required when you request information for a member.
Medicare Member Service Contact Center
Phone: 1-888-777-5536 (TTY 711)
If a member needs assistance with or has questions about their health plan or specific benefits, they can speak with one of our Member Service representatives.
