Our online account services are developed specifically to help employers  manage their Kaiser Permanente accounts.

These services allow you to:

• Add or terminate employee and dependent coverage
• Change employee and dependent demographic information
• View a list of subscribers and their covered dependents
• View your balance due
• View payment history
• View your monthly bill
• Pay your bill

Yes. Kaiser Permanente does not charge for the use of its online Customer Account Services.

Demographic changes and member terminations are completed immediately. That means they are registered on our system when you press the "Submit" button. For some enrollments where the online system can't match the enrollee to an existing record with 100 percent accuracy, the information will be sent to a Membership Administration account service representative for manual processing.

Yes. Filing electronically (via diskettes, tapes, etc.) is still an option.

If you currently receive a paper bill, you will continue to receive a paper bill.

No. We are offering you the use of the Internet as an additional, convenient way to work with Kaiser Permanente, because we think it will make the administration of your Kaiser Permanente health plan benefits easier. Think of this online service as a "health plan ATM" - it allows for faster service. You will still be able to call the Kaiser Permanente Membership Administration number listed on your bill. A representative will be happy to assist you.

COBRA enrollments can be processed using online account services.* For Medicare enrollments please contact your Kaiser Permanente group representative for more information regarding Senior Advantage.

Absolutely. Kaiser Permanente will provide you with one user ID. Your user ID gives you administrator privileges. It allows you to create additional user IDs for those you wish to access the site, and to vary their privileges according to their responsibilities. (You will find this function under the Account Access drop-down menu within the account services feature.)

Your clients can preview our account services by taking our tour. At the end of the tour, they can download a user ID request form and fax it to the number listed on that form. They should receive an access code in an email, allowing them to begin using the service after having registered. For security purposes, we will only mail the user ID and password to the client.

Yes. We will provide your clients with one user ID that gives them administrator privileges. They can create additional user IDs with various privileges depending on the responsibilities of new users. They will find this function under the Account Access drop-down menu within the account services feature.