Broker Compensation Shared Services (BCSS)
For questions on your Book of Business, licensing, appointments, and commission processing.
Phone: 1-844-268-2943, Monday through Friday, 9 a.m. to 9 p.m or Brokersupport-MAS@kp.org
Member Services
Phone: 1-800-777-7902 (toll free), Monday through Friday, 7:30 a.m. to 9 p.m.
For information on enrollment, eligibility, terminations (KPIF and Commercial Group)
An authorization form is required when you request information for a member.
Medicare Member Services
Phone: 1-888-777-5536 (TTY 711), 8 a.m. to 8 p.m., 7 days a week
If a member needs assistance with or has questions about their health plan or specific benefits, they can speak with one of our Member Services representatives.
For groups of 1 to 50 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. / Fax 301-816-7184
Employer & Broker Services: 1-855-327-0507, Monday through Friday, 9 a.m. to 5 p.m. or MAS-EBS@kp.org
New Sales: 1-866-523 – 0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. or Small business new sales quotes
For groups of 1 to 50 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m
The Employer & Broker Services (EBS)
EBS team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: MAS-EBS@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. ET
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m
For groups of 51 to 500 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m. / Fax 301-816-7184
Employer & Broker Services: 1-855-327-0507, Monday through Friday, 9 a.m. to 5 p.m. or MAS-EBS@kp.org
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m or KPBrokerSales@kp.org
For groups of 51 to 500 employees
Account management team: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m.
The Employer & Broker Services (EBS)
EBS team can help with escalations about claims, benefits, pharmacy, access to care, and other services.
Email: MAS-EBS@kp.org
Phone: 1-855-327-0507
Hours of Operation: Monday to Friday, 9 a.m. to 5 p.m. ET
New Sales: 1-866-523-0924 (toll free), Monday through Friday, 8:30 a.m. to 5 p.m or KPBrokerSales@kp.org
Client Services: 1-844-394-3978 (toll free), Monday through Friday, 7:30 a.m. to 9 p.m or kpif-member-mas@kp.org
Get prompt answers to multiple questions by using our client inquiry forms. For your convenience, you can email questions about client applications or membership to kpif-member-mas@kp.org
Application Status and Billing form
If our representatives request your client’s written information, please complete and forward this
HIPAA disclosure form
New Sales: New Sales: 1-800-697-0796 (toll free), 8 a.m. to 8 p.m., 7 days a week or Individual and Family quotes for consumers
